Terms of service
Terms of Service – Selene Atelier
Last updated: 17 September 2026
Selene Atelier is a trading name of Lace and Embroidery Pty Ltd (ABN 82 618 607 739), Shop 3/250–258 Rocky Point Road, Ramsgate NSW, Australia.
By using our website or placing an order, you agree to these Terms. Please read them carefully before you buy.
1. Our Gowns Are Made to Order
Every gown on our online store is handcrafted especially for your child after you order. Nothing is pre-made or kept in stock, and gowns are not available to take home on the same day.
2. Sizing and Measurements
The size chart on our website is a guide only. Once you place your order, we will contact you and ask for your baby's measurements, and send you photos showing how to measure. We make your gown using these measurements, not just the size you selected.
Production does not begin until we have received your baby's measurements. If measurements are sent late, your gown will be ready later.
Please measure carefully. We are not responsible for fit issues caused by incorrect measurements.
3. Production and Shipping Times
Every gown is made to order after you purchase. Nothing is ready to ship straight away.
Your total wait is: MAKING TIME + SHIPPING TIME.
Making time:
- Standard: 12 weeks
- Rushed Order: 5 weeks (additional fee, shown on the product page before you pay)
Making time starts once we have confirmed your order and received your baby's measurements.
If we are unable to meet the Rushed Order timeframe, we will refund the rushed fee.
Shipping:
Shipping starts only after your gown is finished and has left our atelier. We send with UPS or DHL, choosing the quickest option available at the time.
- Australia-wide: $110, 3 to 5 business days
- International: $250, 5 to 10 business days
Express shipping only speeds up delivery once your gown is finished. It does not shorten the making time. Once your gown has been shipped, delivery times are in the hands of the courier.
Want DHL Express specifically?
DHL Express costs more than our standard shipping rates above. If you would like DHL Express, please contact us and we will send you a quote.
International duties and taxes:
Our prices and the amount you pay at checkout DO NOT include import duties, taxes or customs fees for your country.
If your country charges these, UPS or DHL will contact you directly with a payment link. You must pay this before your gown can be delivered. These charges are paid by you, the customer, to UPS or DHL. They are not paid to Selene Atelier.
If duties and taxes are not paid, your delivery may be delayed or returned, and any extra costs will be your responsibility.
Example: if you choose Standard making time and ship to the USA, please allow 12 weeks for making, plus 5 to 10 business days for delivery, plus any duties and taxes UPS or DHL ask you to pay.
4. Prices and Payment
Full payment is required at the time of ordering. We accept the payment options shown at checkout, including Afterpay and Zip.
Prices are in Australian dollars. If you are viewing our website from overseas, prices may be shown in your local currency as a guide. The final amount will be shown at checkout.
We take care to show correct prices and details, but mistakes can happen. If there is an error, we will contact you before going ahead with your order.
5. Approval Before Shipping
Before your gown leaves our atelier, we will send you photos and videos of it. Please check them carefully and let us know straight away if anything is not right. Once you approve your gown, we will ship it.
6. No Change of Mind Returns, Refunds or Exchanges
Because every gown is made especially for your child, we do not offer refunds, returns or exchanges for change of mind. This includes choosing a different style, size or colour, or no longer needing the gown.
Orders cannot be cancelled once placed.
7. If There Is a Problem With Your Order
If your gown arrives damaged, has a fault, or is not what you approved, please contact us within 7 days of delivery at hello@seleneatelier.com.au with photos. We will work with you to put it right.
Nothing in these Terms excludes, restricts or changes any rights you have under the Australian Consumer Law.
8. Caring for Your Gown
Your gown should be dry cleaned only by a specialist bridal or couture dry cleaner. We are not responsible for damage caused by washing, general dry cleaning or improper care.
9. Our Designs and Content
All designs, photos, videos and text on our website belong to Selene Atelier. They must not be copied or used without our written permission.
10. Liability
To the extent allowed by law, we are not responsible for any indirect loss arising from the use of our website or products.
11. Changes to These Terms
We may update these Terms from time to time. The Terms shown at the time you place your order will apply to that order.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
13. Contact Us
Email: hello@seleneatelier.com.au
Phone: 0416 513 392